Shipping policy
Shipping within India
Order processing and dispatch
| Payment method | Dispatch timeline |
|---|---|
| Prepaid | Within 48 working hours of placing your order, unless otherwise stated |
| Partial Cash on Delivery (Partial COD) | Within 48 working hours of placing your order, unless otherwise stated |
| Cash on Delivery (COD) | Within 48 hours after you confirm your order by phone |
Delivery timelines
Domestic orders usually arrive within 3–7 working days after dispatch. Courier delays may extend this estimate.
If your order is delayed or the courier has not attempted delivery, contact us through Customer Care, Instagram, or WhatsApp. We’ll follow up with the courier to arrange delivery or reship your order if needed.
Domestic shipping charges
| Order value | Shipping charge |
|---|---|
| Below ₹798 | ₹150 |
| ₹798 and above | Free |
The standard COD fee is separate from the shipping charge. Partial COD orders qualify for free shipping and carry no COD fee.
Cash on Delivery
COD is available for orders up to ₹5,000 and carries a ₹150 COD fee.
We’ll call you within 24 hours of placing your order to confirm it. If you miss the call or don’t receive one, call Customer Care during working hours to confirm your order. We dispatch COD orders only after phone confirmation.
If you repeatedly refuse COD deliveries, we may disable COD for future orders.
Partial Cash on Delivery
Partial COD is available for orders above ₹798. Pay ₹300 in advance at checkout and the remaining balance when your order arrives. There are no shipping or COD fees.
Once your order has been dispatched, it is no longer eligible for cancellation. If you request cancellation after dispatch or decline the parcel at delivery, the parcel will be treated as refused and the ₹300 advance will be retained, subject to applicable law. If your delivery is delayed or you experience an issue, contact us so we can help resolve it.
Cancellations and refused deliveries
Sale and promotional orders. You may request cancellation only before your order has been fulfilled. If we cancel your order at your request, any refund will be issued as store credit. Once a sale or promotional order has been fulfilled, it cannot be cancelled or modified.
Prepaid orders. If you refuse a prepaid parcel at delivery, or if a cancellation request is accepted after dispatch, ₹300 will be deducted from any refund to cover shipping costs, where permitted by law.
These terms apply to customer-requested cancellations and refused deliveries, subject to your rights under applicable consumer protection law.
International shipping
International orders are usually dispatched within 3–4 days of being placed. Delivery usually takes 7–10 days after dispatch. Customs clearance may extend the delivery timeline.
The customer is responsible for any import duties, taxes, or customs charges assessed in the destination country.
Contact us
For dispatch updates, COD confirmation, or delivery help, call +91 81044 78028 during Customer Care hours. You can also reach us via Instagram or WhatsApp.
| Day | Customer Care hours (IST) |
|---|---|
| Monday to Friday | 11:00 AM to 7:00 PM |
| Saturday | 11:00 AM to 3:00 PM |
| Sunday | Closed |