Refund policy

To request a return or exchange, please complete the form on our Returns & Exchanges page within 7 days of delivery. Requests received after this period are ineligible under our standard policy. 

• Item condition. Items must be unworn, unwashed, and free from damage caused after delivery. All returns and exchanges are subject to inspection at our warehouse. If an item shows signs of wear, washing, or damage caused after delivery, we will send it back to you and decline the return or exchange.

• One return or exchange per item. An item received as a replacement through an exchange is ineligible for a further return or exchange under our standard policy.

• Regular sale purchases. Eligible items may be exchanged or returned for a refund issued as a Modest Essentials gift card. The gift card is valid for 6 months from the date of issue.

• Flash Sale, Clearance, and Last Piece Sale purchases. These purchases are final sale and are ineligible for return, exchange, or refund under our standard policy.

• Cash on Delivery (COD) orders. Approved refunds are issued as Modest Essentials gift cards, valid for 6 months from the date of issue.

• Partial Cash on Delivery (Partial COD) orders. Approved refunds, including any refundable amount paid online at checkout, are issued only as Modest Essentials gift cards.

• Domestic return pickup. A reverse pickup can be arranged for a fee of ₹150. Our team will share pickup instructions once your request is approved.

• International returns. The customer is responsible for shipping the item back to our warehouse in India and paying any applicable customs duties, taxes, or other charges on the return shipment.

• Refund processing. We initiate approved refunds within 24–48 hours of receiving the item at our warehouse, subject to the item passing inspection.

If you receive a defective, damaged, or incorrect item, please email help@modestessential.com with your order number and details of the issue.