Política de reembolso

Cancellation and Return/Exchange Policy:

Orders can only be cancelled before dispatch. Any request for cancellation after dispatch will not be entertained.

We do not accept any returns on products listed under the Accessories category

You can Return your product in the following cases only:

Damaged or Faulty Product(s)
Wrong Product(s) delivered which are not as per your order

Products that are not of your size/ do not fit you.

You would like to exchange an unworn, unused Product(s)

To book a return/exchange, please send us an email at help.modestessentials@gmail.com within 1 (one) working day. Please attach any relevant pictures for the return reason.

Please note that any return requests after 1 (one) business day of delivery will not be entertained.

It will take a minimum of 10 working days for the product to be returned to us once we book a pickup for your return order. Your patience in this matter is appreciated.

A pickup charge of 150Rs will apply to all returns and exchanges.

We do not accept any returns due to colour/shade difference. Colour difference happens due to screen brightness settings as well as your display quality and we will not accept any returns due to the same.

We do not accept any returns or exchange on items sold at a discount or sale items.

Refunds on Returned Items:

We provide refunds only for:

Damaged or Faulty Product(s)
Wrong Product(s) delivered which are not as per your order
Orders cancelled before dispatch
Once an order is returned to us our team will contact you to process your refund. Please allow us up to 2 weeks from receiving your return order to process your refund.

Cash on Delivery orders can only be refunded in the form of a store credit/store voucher which will be emailed to you only on your registered email address. The pickup cost of 50Rs will be deducted from the value of products you have returned.

Prepaid orders paid via debit card, credit card or net banking or any other prepaid method using our payment gateway partner can be refunded back in the payment method used originally by you or in the form of store credit/store voucher as per your choice. The pickup cost of 150Rs will be deducted from your refund amount. The amount is normally credited back in your account within 8-12 working days depending on your bank/financial institution.

For any order that were not delivered, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.

For orders placed through gift certificates, refund would be provided in form of a new gift certificate for the same value.

Refunds will be processed only once we receive your return order and will be processed within 2 weeks of receiving your return order.