Política de reembolso

  • Incase of any defects and missing items we will need a first time unboxing video. Exchange will not process if the video is not provided.
  • Exchanges are accepted within 24 hours after the product has been received. 
  • If there are visible signs of wear, washing or any other defect on the product, the product will be shipped back to the customer and the exchange will not be processed.
  • Rs. 150 will be charged to the customer for the reverse pickup.
  • For international order exchanges, the customer must pay the shipping charges (inclusive of customs duty or any other charges that may apply)  for the product to be shipped back to our Indian Warehouse. The refund will be processed once we’ve received our product. 

*Items bought on clearance will not be exchanged*

Our Refund Policy is applicable in case:

  • If the order is cancelled by either of the parties before dispatch due to unavoidable reasons.

Cash on Delivery orders: will only be in the form of store credit or a voucher which will be emailed to your registered email address. The pickup cost of ₹150 will be deducted from the value of products you have returned. 

Prepaid orders via debit card, credit card or net banking: will be in the form of store credit/store voucher. The pickup cost of  ₹150 will be deducted from your store credit/store voucher. 

For any order that was not delivered: refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund. 

For international order returns: the customer must pay the shipping charges (inclusive of customs duty or any other charges that may apply)  for the product to be shipped back to our Indian Warehouse for the purpose of exchange. 

For orders placed through gift certificates or cards:  refund would be provided in the form of a new gift certificate/ card for the same value.

Once an order is returned, our team will be in touch with you in order to process your exchange, this may take upto 2 weeks. 

Any products bought on sale/ discount or via the COD option of payment can only be exchanged

 

*Items bought on clearance will not be exchanged or refunded*